Shipping & Returns
We're sorry if you're not satisfied, but here's the good news: if you live inside the US you get 28 days to return your items for free starting the day you receive your order.
Just make sure all original tags are attached. For hygiene reasons, select items such as earrings, socks, tights, underwear, body stickers and hair accessories are non-refundable, and we ask that you try on swimwear over your own underwear and keep the seal intact.
We are not responsible for returns that do not make their way back to us.
If you live outside of the United States we will gladly accept your return, but shipping fees to California, USA, are your responsibility.
Original shipping fees, if any, are nonrefundable.
To initiate a return, simply email us at firstname.lastname@example.org and we'll take care of you.
We only provide one prepaid return label per order, so please take that into account when returning your items.
All refunds are issued to the order's original payment method.
*Items on final sale are nonrefundable
Received a faulty item? We're sorry to hear that. Please contact us at email@example.com with a clear photo of the faulty item within 5 days of receiving your order. One of our customer care agents will help you out.
During the Holiday season (Nov. 5th - Dec 25th), we will accept your return after 28 days so long as we receive it by January 10th.
*Free shipping on US orders over $75.
$4.99 for ground shipping within the US (estimated 5-14 business days).
$6.99 for all international shipping, duration varies according to the country. Please note in some countries, customs may cause an additional delay in delivery.
If you have more than one item, you may receive them separately. Each package will have its own shipping code.
During SALE and other busy periods please note that there may be an increase in processing time.
*Free US shipping applies when order subtotal equals $75 or more
*For international orders - Princie and the carrier do not have control over and are not responsible for how long customs deems fit to hold a package. In addition, certain countries may apply tariffs after a package has been accepted. Customers are responsible for all local duties, taxes and tariffs. If an international package is held at customs, is not picked up, and is sent back to us, customer will be held accountable for any fees associated with that package.
*If your package is returned to us due to insufficient address or similar, we will send you up to two emails to receive an alternative shipping address from you. If we do not hear back from you within two weeks, you will remain entitled to store credit for the sum of your purchase minus the initial shipping charge.
Get 10% off your first order by signing up to our emails at the bottom of the website!
If you have any further questions, don't hesitate to contact us at firstname.lastname@example.org.